Conditions
GENERAL TERMS AND CONDITIONS OF BUSINESS
§ 1 SCOPE AND PROVIDER
1.1 Our following General Terms and Conditions (GTC) apply to all orders of goods and services that a consumer places via the online shop https://hoffnun.com/. Customers can contact us via the service hotline help@hoffnun.com or by email at help@hoffnun.com
1.2 Consumers within the meaning of the law (Section 13 of the German Civil Code) and these General Terms and Conditions are natural persons with whom we enter into business relations without this being predominantly attributable to a commercial or independent professional activity.
1.3 If you are under 18 years of age, the cooperation of a parent or guardian is required.
1.4 The contract language is exclusively German.
1.5 You can access and print the currently valid General Terms and Conditions on the Website.
§ 2 CONCLUSION OF CONTRACT
2.1 The presentation of goods in the online shop does not constitute a binding offer to conclude a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop.
2.2 By clicking the button “Order now and pay” you submit a binding offer to purchase (§ 145 BGB).
2.3 After receipt of the purchase offer, you will receive an automatically generated email confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your purchase offer. A contract is not concluded by the confirmation of receipt.
2.4 A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer or when we send the goods to you - without prior express declaration of acceptance.
§ 3 PRICES
The prices stated on the product pages include VAT and other price components and are exclusive of the respective shipping costs.
§ 4 DELIVERY AND RESERVATION OF SELF-DELIVERY
4.1 If not all of the products ordered are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.
4.2 We expressly reserve the right to withdraw from the contract if, through no fault of our own, we are unable to deliver the ordered goods because the supplier fails to meet its contractual obligations. In such a case, we will inform you immediately that the goods cannot be delivered and will immediately refund any payments already made.
§ 5 RESERVATION OF TITLE
The delivered goods remain our property until full payment has been made. Prior to transfer of ownership, pledging, transfer by way of security, processing or modification is not permitted without our express consent.
§ 6 SHIPPING
6.1 All prices shown include statutory sales tax and other price components, excluding any applicable delivery and shipping costs.
6.2 When the Internet pages are updated, all previous prices and other information about goods become invalid. The version valid at the time of the order is decisive.
6.3 When purchasing and subsequently shipping our goods, we charge the following fees: The costs for shipping to other countries are clearly communicated to you in the FAQ or on the order page.
§ 7 PAYMENT CONDITIONS; DEFAULT
The following payment options are offered for all orders:
PayPal: Pay quickly and securely with your PayPal account. You will be redirected to PayPal login or registration where you can select your payment option.
§ 8 CANCELLATION POLICY
In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you make the purchase for purposes that can predominantly neither be attributed to your commercial nor your independent professional activity, you have a right of withdrawal in accordance with the following provisions.
RIGHT OF WITHDRAWAL
All items can only be returned if the item is damaged or faulty upon delivery.
Once you have successfully completed payment, we confirm that you agree to all return terms and conditions.
* If the following case occurs, we can offer you a return or exchange service: All items can only be returned if the item is damaged or faulty upon delivery. We will solve your problem as quickly as possible.
Email: help@hoffnun.com
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
CONSEQUENCES OF REVOCATION
If you cancel this contract, we will refund all payments that we have received from you, with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us or to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
SAMPLE CANCELLATION FORM
If you wish to cancel the contract, please fill out the text below and send it to us.
I hereby revoke ___________________________ the contract I concluded for the purchase of the following goods: ____________________________
Order number_________________________
Ordered on _____________ received on _____________________
Signature of the consumer _______________________________
Date_______________________________
End of revocation
§ 9 SPECIAL NOTE
9.1 The right of withdrawal does not apply to the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. individual ballerinas, self-designed dirndls, ribbon skirts and jackets), to the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery or to the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.
A cash payment, return or denomination of a gift voucher is not possible.
9.2 Some products have a pink seal with numbering and are shipped with it. When trying on the goods, please be careful not to damage or remove the seal. Only products with the original seal have a 14-day right of withdrawal.
9.3 Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to damage caused by inadequate packaging.
§ 10 WARRANTY
The statutory warranty provisions apply.
§ 11 DATA PROTECTION PROVISIONS
We process data in accordance with the applicable Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For further information, please refer to the information in the data protection declaration.
§ 12 LIABILITY
12.1 Unlimited liability: We are liable for intent and gross negligence. We are liable for slight negligence in accordance with the Product Liability Act and for damages resulting from injury to life, body or health of persons.
12.2 Limitation of liability: In the case of slight negligence, we are only liable for the breach of a material contractual obligation, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligation). This limitation of liability also applies to our vicarious agents.
§ 13 FINAL PROVISIONS
13.1 These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.
13.2 The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
13.3 If one or more provisions of these Terms and Conditions are invalid, this does not result in the invalidity of the entire contract. The invalid provision will be replaced by the applicable statutory provision.