Right of withdrawal
Right of Withdrawal
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)
Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period shall be 14 days from the day
- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item;
- on which you or a third party other than the carrier designated by you took possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (email address: service@liebeherzi.com ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
- If you cancel this contract, we will refund all payments that we have received from you, with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us or to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
-We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
-You must contact us immediately to obtain the return address and return the goods to us, no later than fourteen days after the day on which you notify us that you have cancelled your order. If you send the goods before the expiry of the fourteen-day period, the deadline will be considered to have been met.
-We reserve the right to refuse to accept returns outside the DACH region.
-You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Grounds for exclusion or expiration
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
- Upon delivery of the goods, if their nature has been changed, the original condition has not been preserved, there have been alterations, damages or cleanings;
- if the seal has been removed after delivery, does not correspond to the original packaging and conditions, is damaged or removed;
Sample cancellation form
If you wish to cancel the contract, please fill out the text below and send it to us.
I hereby revoke ___________________________ the contract I concluded for the purchase of the following goods: ____________________________
Order number_________________________
Ordered on _____________ received on _____________________
Signature of the consumer _______________________________
Date_______________________________
End of revocation